Queue systems and kitchen displays that share one ticket model.
Nauba builds customer-facing operations software for counters and kitchens. An item enters the system, carries priority and state, gets handled by a person, and a live display shows where it stands.
A customer at a counter and an order in a kitchen follow the same ticket lifecycle under the hood.
Track every customer from check-in to the counter.
Web and mobile queue software built for a UAE client: appointment and walk-in check-in, priority routing from Standard through Urgent, agent consoles, display boards, and SMS or WhatsApp notifications.
Appointment and walk-in check-in
Customers join by booked slot or walk-in. Both paths share the same live position tracking.
Counter agent operations
Agents call, serve, and transfer tickets from a dedicated console. No radios, no shouted numbers.
Live display boards
Waiting-area screens show current ticket, counter, and estimated wait as they change.
SMS and WhatsApp notifications
Customers get a message as their turn approaches, so they do not have to stand in the waiting room the whole time.
Priority that re-sequences itself
Standard, appointment, priority, VIP, and urgent tickets route and re-sequence by tier automatically.
Reporting
Wait times, service times, and throughput by counter, agent, and tier — exportable for ops review.
Kitchen tickets on the same lifecycle model.
Nauba KDS treats each kitchen ticket the way the queue product treats a customer: it enters, carries priority and state, gets handled, and shows live status on the pass. Same model, built for how a kitchen actually runs.
Works with any order source
Any POS or ordering system can push tickets through a public API. Nauba KDS does not care what created the order.
Live kitchen display
Queued, in prep, and ready states show on the kitchen screen as cooks update them.
Multi-tenant from the start
Built as a production platform for multiple kitchens and brands running side by side.
Public API, any source
POS terminals, online ordering, aggregators, or a custom front end can push a ticket into Nauba KDS if they can call an API.
Sufra
Sufra applies Nauba's ticket lifecycle to the host stand: party size, wait state, and who is ready to seat. Cloud SaaS at sufra.nauba.app.
Built for the host stand
Glanceable waitlist status for busy dining rooms, designed for floor pace rather than back-office reporting.
Same lifecycle model
Guests enter, carry state, get handled, and show live status — consistent with Nauba queue and KDS.
Dedicated product site
Tell us about the queue you need to run.
Customer counter or kitchen pass — Nauba engineers will walk through what a deployment looks like for your sites.