Managing 1,500+ invitees across 30 counters for a builder's unit allocation event

A large builder needed to manage a unit allocation event with more than 1,500 invitees against only 30 service counters — a ratio that made queue congestion, long wait times, and appointment chaos a real risk without a structured system to manage flow and timing.

Golden Synapse deployed Nauba to manage queue and appointment flow for the event. Smart queuing distributed invitees across the 30 counters efficiently, while built-in analytics gave the client accurate, real-time visibility into event performance as it happened.

The event ran smoothly despite the high invitee-to-counter ratio, with queues staying manageable and analytics proving accurate throughout. The result has been a repeat engagement — Golden Synapse has since delivered multiple similar unit allocation events for the same client, a direct testament to the reliability of the system.