Terms & Conditions
1. Acceptance of Terms
These Terms and Conditions apply to the website, products and services provided by Golden Synapse Technologies LLC, referred to here as Golden Synapse, we, us or our. Our headquarters are in Dubai, UAE, and our engineering office is in Kochi, India. By using our website, engaging our services or using products operated by us or our brands, including Resource Monk, Sentinel Strix, Nauba, VAQT and Tamaam, you agree to these Terms. If you do not agree, please do not use our website or services.
2. Use of Services
We provide enterprise software services, including custom ERP, process automation, IoT asset management, application development, AI/ML, data and analytics, and SaaS products under our brands. If you engage us through a signed statement of work, proposal or service agreement, that agreement also applies. Where its terms conflict with these Terms, the signed agreement takes precedence.
You must use our website and services lawfully and respect other people's rights and their ability to use the website. You are responsible for keeping your account credentials confidential and for all activity under your account.
3. Intellectual Property
Unless we agree otherwise in writing, the content on this website, including text, graphics, logos, product names and software, belongs to Golden Synapse Technologies LLC or its licensors and is protected by applicable intellectual property laws. For custom software developed under a signed engagement, the contract specifies which intellectual property rights each party transfers, licenses or retains.
You need our prior written consent to reproduce, distribute, modify or create derivative works from material on this website.
4. Limitation of Liability
To the fullest extent allowed by applicable law, Golden Synapse is not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits or revenue arising from use of our website or services. Our total liability for a specific engagement is limited to the fees you paid us for that engagement in the 12 months before the event giving rise to the claim, except where the law does not permit that limit.
The website and general service descriptions are provided "as is", without express or implied warranties, except where a signed service agreement expressly provides otherwise.
5. Governing Law
These Terms are governed by UAE law, without regard to conflict-of-law principles. Disputes relating to these Terms or your use of our website or services fall under the exclusive jurisdiction of the competent courts of Dubai, UAE, unless a signed client agreement provides an alternative dispute resolution mechanism.
6. Changes to These Terms
We may update these Terms as our services or applicable law change. The date at the top of this page shows the latest revision. Continuing to use our website or services after revised Terms are posted means you accept them.
7. Contact
For questions about these Terms, email info@goldensynapse.com or write to Golden Synapse Technologies LLC, NBQ Building, Office 307, Burjuman, Dubai, United Arab Emirates.