Privacy Policy

1. Introduction

Golden Synapse Technologies LLC ("Golden Synapse", "we", "us", or "our") is an enterprise technology company headquartered in Dubai, United Arab Emirates, with an engineering office in Kochi, India. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit our website, submit an enquiry, or use products operated by Golden Synapse or its brands (including Resource Monk, Sentinel Strix, Nauba, VAQT, and Tamaam).

2. Information We Collect

We collect information you provide directly to us, such as when you submit our contact form or otherwise correspond with us. This may include:

• Your name, email address, phone number, and company name
• The nature of your enquiry and any message content you provide
• Information you share during calls, meetings, or project scoping discussions

We may also collect limited technical information automatically when you visit our website, such as browser type, device information, and general usage patterns, typically through standard server logs and analytics tools.

3. How We Use Information

We use the information we collect to:

• Respond to your enquiries and follow up on requests for a call or proposal
• Deliver, operate, and improve our services and products
• Communicate with you about your engagement, including project updates and support
• Maintain the security and proper functioning of our website and products
• Comply with applicable legal and regulatory obligations

We do not use the information submitted through our contact form for unsolicited marketing, and we do not sell personal information to third parties.

4. Data Sharing

We do not share your contact details with third-party marketing or data brokers. We may share information with:

• Service providers who support our operations (e.g. email delivery, hosting, and infrastructure providers), bound by appropriate confidentiality obligations
• Professional advisors, where necessary for legal, accounting, or compliance purposes
• Authorities, where required by applicable law or a valid legal process

Any data processed as part of a client engagement is handled in accordance with the confidentiality and data-handling terms agreed in that engagement's contract.

5. Data Security

We apply reasonable technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, or destruction. No method of transmission or storage is completely secure, and while we work to protect your information, we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have rights regarding the personal information we hold about you, including the right to request access to, correction of, or deletion of your data, and the right to object to or restrict certain processing. To exercise any of these rights, please contact us using the details below and we will respond within a reasonable time.

7. Cookies

Our website may use essential cookies and similar technologies to support basic functionality, and may use analytics tools to understand aggregate website usage. Where required, we will provide appropriate notice and, if applicable, obtain consent before using non-essential cookies. You can control cookie preferences through your browser settings.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The "Last updated" date above indicates when this policy was last revised. We encourage you to review this page periodically.

9. Contact

If you have questions about this Privacy Policy or how we handle your information, please contact us at info@goldensynapse.com, or write to us at NBQ Building, Office 307, Burjuman, Dubai, United Arab Emirates.